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585-247-9170
2300 BUFFALO ROAD, BUILDING 100A
ROCHESTER, NY 14624
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BILLING POLICIES

Tracy Jong Law Firm values quality service at affordable rates. We prefer to assign fixed fees for a specific legal project because we believe this helps clients budget the legal costs to meet their objectives. Tracy Jong Law Firm understands that each client is unique. We acknowledge that clients have different needs and financial abilities. This is why we have created a three-tiered pricing system into some of our services, where we give the clients the ability to choose what type of service best fits their needs.

We do not provide fee quotes on our website or over the phone because we believe it is important that the client meetr>s with the attorney. Often times, what a client thinks they want is not in their legal best interest, so we find it best to speak to an attorney first. If you are serious about using a qualified, dependable, and affordable firm to assist you with your legal needs, we encourage you to contact our office to set up an interview with one of our professionals.

General Billing Policies:

Before proceeding with legal work, our firm requires a deposit and initial retainer as set forth in your retainer agreement.

You, as the client, are responsible for disbursements regardless of the outcome of the case. When excessive or a particular matter, we reserve the right to bill for expenses such as postage, domestic long-distance telephone calls, express mail, special postage services, other overnight carrier charges will be billed, and photocopier expenses ($.25 per page). These are billed out as the actual costs are incurred. We may require that costs and expenses that must be disbursed be paid in advance.

Our bills are normally prepared and mailed within a few days of completing the work. To keep our rates as low as possible, we endeavor to minimize write-offs and uncollectible legal fees. We have the following policies to accomplish this: Most work requires an advance retainer. All bills are due and payable upon receipt. After 10 days, a 1.5% per month administrative fee will be applied to carried balances for legal services. Disbursements will incur a 0.75% monthly fee.

For your convenience, we accept credit card payments (Visa, MasterCard, and American Express). We also accept IMS Barter as a form of payment for legal services (not disbrusements). Credit card payments may be made directly on our website: www.TracyJongLawFirm.com/MakePayement.aspx) and you will instantly receive a receipt if you provide your e-mail address. Returned checks and denied credit card payments incur a $50 charge to cover our costs and bank fees. Credit card back-charges will be responsibility of the client for any reversed credit card transaction.

If a third party is assisting you with payments, we are happy to accept payment and apply it to your account. However, you are responsible for work performed on your behalf and we will look to you for payment of past due amounts.

If bills are not paid when due, the firm reserves the right to discontinue legal services and to withdraw from representing you as a client. However, we will not discontinue service without giving you notice of our intention. In the event of the firm’s withdrawal, we will mail a certified letter to your last known address. Upon receipt of your written request and payment of any necessary shipping costs, all your papers and property in the firm’s possession will be returned to you.
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